What should I do if I received a damaged or defective item?Updated a month ago

We apologize if you have received an item that was damaged or otherwise defective. To address this issue, please provide the following details:

• Describe the damage or defect in as much detail as possible
• Send us photos showing the nature of the damage or defect

Once we verify the problem, we offer you the following options:

If the correct product is available in stock, we'll arrange a replacement, otherwise we'll facilitate a refund. Depending on the item in question, we may require you to return the damaged/defective item to us before we can take next steps.

If a return is required, we will provide a free shipping label for you.

We appreciate your patience as we work to resolve this issue for you.

If you received a damaged or defective item, contact us.